Terms & Conditions

Effective date: May 16, 2026

These Terms & Conditions ("Terms") govern your access to and use of FlyHigh and related services (collectively, "FlyHigh", "we", "us", or "our"), including public pages, accounts, listings, dealership tools, compare tools, wanted alerts, wanted requests, marketplace messaging/contact workflows, payment-fit estimates, support workflows, and paid plans.

FlyHigh is a marketplace and advertising platform. Except where we expressly agree otherwise in writing, FlyHigh is not the seller, buyer, broker, escrow agent, inspection company, title company, lender, insurer, or shipper in transactions between users.

You may not use FlyHigh unless you agree to these Terms, and if you do not agree, you must stop using FlyHigh.

1. Who We Are and How to Contact Us

FlyHigh is operated by FlyHighPlanes, currently operating as a sole proprietor based in Texas, United States.

These Terms, plus the dedicated aviation and property compliance policies below, form the full legal framework for using FlyHigh.

If FlyHigh is later operated through a different legal entity, we will update this section and publish the change.

For legal notices and Terms-related questions, email support@flyhighplanes.com or use our Contact Page.

2. Acceptance, Electronic Agreement, and Electronic Records

By registering, clicking a "Register" button, checking required boxes, purchasing a plan, or continuing to use FlyHigh after this effective date, you agree that these Terms form a binding contract.

You agree that we may send account notices, payment notices, moderation notices, and legal updates electronically to your account email and/or published notices on FlyHigh.

If the law in your location requires additional notice methods, we may also provide a reasonable alternative.

3. Eligibility and Authority

You must be at least 18 years old to create an account, post listings, operate a dealership page, purchase a plan, or otherwise use FlyHigh in a registered or commercial capacity.

If you use FlyHigh for a company, dealership, brokerage, trust, or other entity, you represent you are authorized to act for that entity and bind it to these Terms.

If you are under any legal disability, you are not eligible to use FlyHigh.

4. FlyHigh’s Platform Role

FlyHigh provides discovery, advertising, account, listing, dealership, and subscription tools. We do not take possession of aircraft, parts, engines, property, or other items listed by users unless we separately agree to do so in writing.

We do not guarantee that a listing is accurate, complete, current, airworthy, lien-free, lawfully offered, or suitable for a specific purpose.

5. Accounts and Security

You must provide accurate, current information and keep it updated.

You are responsible for passwords, account settings, and all activity under your account.

Report any suspicious activity or unauthorized access immediately. We may freeze or disable accounts where abuse, fraud, or security risks are suspected.

On registration and account creation flows we record that you accepted our current terms, including version and legal-text details (captured with a timestamp, source address, and request context) for evidence and compliance auditing.

When account deletion is completed, we remove account access and anonymize the login profile while retaining records needed for billing, tax, dispute, moderation, fraud-prevention, legal, and operational history.

6. Listings, Dealership Profiles, and User Content

You are solely responsible for content you submit, including listing descriptions, dealership information, photos, logos, documents, video links, article content, and other uploads.

You represent that you have all rights and permissions needed to publish that content and that the content is accurate, not misleading, and lawful.

• You must have authority to advertise the property, aircraft, part, engine, service, or dealership information you publish.
• You must update or remove content that becomes inaccurate, sold, expired, unavailable, or materially changed.
• Deleted listings may be archived in your account and our records for billing, moderation, dispute, tax, fraud-prevention, and operational reference, while being removed from public marketplace results.
• Dealership-included listings remain available only while the dealership membership is approved and active; if the dealership membership expires, included listings leave public display immediately unless separate paid coverage applies.
• Saved draft workflow records for listings, dealerships, articles, and posts may remain in account history while drafting is active and may be retained for recovery, moderation, disputes, fraud-prevention, and audit-related records.
• Account privacy tools, including privacy report generation and account deletion request/cancellation flows, are account-management tools and may require recent authentication before sensitive records are shown or downloaded.
• You must not upload content that infringes intellectual-property rights, contains malware, or violates privacy, aviation, export, sanctions, housing, or consumer-protection laws.
• You agree that listings can be published and indexed publicly. Do not include sensitive personal data in public listing content unless you intend for it to be searchable.

7. Transactions and User Responsibility

Any purchase, sale, financing, lease, charter, exchange, or other transaction is between the relevant users or businesses. FlyHigh is not a party to those agreements.

You are solely responsible for due diligence, inspections, title and lien review, export and sanctions checks, compliance reviews, tax advice, financing reviews, and legal documentation.

You agree FlyHigh may provide educational information and standard tools, including payment and affordability calculators, but these are estimate-only tools and do not replace legal, tax, or regulated advisory services.

Property risk data, local-area and location summaries, map overlays, benchmark datasets, and similar neighborhood signals are provided on a best-effort informational basis and may be incomplete, delayed, model-based, or inaccurate.

You must independently verify all property risk and area/location data before making any financing, purchase, insurance, safety, operational, or legal decisions.

Calculator outputs are illustrative only and are not credit decisions, lending offers, rate locks, underwriting approvals, or guarantees of eligibility, payment amount, APR, or closing costs.

Any lender, broker, or finance partner introduced through FlyHigh is an independent third party. FlyHigh does not control and is not responsible for third-party lending conduct, service quality, contract terms, approvals, denials, servicing, collections, data handling, or customer outcomes.

Where permitted by law and disclosed in context, FlyHigh may receive referral compensation from finance partners when users choose to engage with those partner services.

You assume the commercial and legal risk of your transactions and agree not to rely on FlyHigh as your escrow, broker, legal advisor, tax advisor, or inspection provider unless explicitly agreed in a separate written contract.

8. Property and Housing Compliance

FlyHigh includes a property category. Users of that category must comply with fair housing laws and other applicable property advertising rules.

Where listed as separate terms, this policy applies to housing-related activity on the platform.

You must not submit content, targeting, descriptions, or preferences that unlawfully discriminate or indicate a preference based on protected characteristics.

If you are a broker, agent, or other professional subject to licensing or disclosure requirements (including Texas-specific property rules where applicable), you are responsible for complying with those requirements.

Your dedicated policy is here: Property Compliance Policy.

9. Aviation Compliance Addendum

For aircraft, parts, and aviation-adjacent listings, you must comply with all applicable laws that govern your role, your product, and your advertising claims.

You should not list items that you cannot legally offer, transfer, or advertise under your role, and you remain responsible for required disclosures and documentation.

• You are responsible for confirming your authority to advertise, sell, broker, or service any aircraft, engine, or parts listing and for ensuring listing details match available records and your obligations.
• You will provide accurate maintenance, log, registration, lien, and condition-related information if requested, and update those details promptly when facts change.
• You may not make unlawful guarantees or material misrepresentations about airworthiness, ownership, prior damage, liens, FAA/transportation/export requirements, or delivery status.
• If you operate in an export-sensitive, sanctions-controlled, or otherwise regulated role, you are responsible for all required checks, licensing, and documentation before publication.
• Your dedicated policy is here: Aviation Compliance Policy.

10. Property and Housing Compliance Addendum

If you advertise property, land, or housing-related services on FlyHigh, you are responsible for complying with all housing, consumer-protection, and licensing requirements that apply in each transaction.

You must keep targeting and description choices free of protected-class bias and maintain required disclosures for your jurisdiction.

Where a separate policy is required by law for your role, we may enforce that policy before these general terms.

• You will comply with Fair Housing Act requirements, Texas and local housing regulations, and anti-discrimination advertising rules where they apply to your role.
• Where your role is regulated by a state licensing board or property regulator, your active license, disclosure, and record-keeping obligations remain yours.
• If your role requires licensing (for example, brokerage, property management, leasing, financing, or advisory functions), you confirm and maintain a valid license and comply with required recordkeeping and disclosures.
• You are responsible for notices, lead-capture practices, and any disclosures required by your local property regulator, including privacy, consent, and advertising standards.
• Where law requires, you will make and preserve required disclosures in transaction records independent of FlyHigh’s platform tools.

11. Compliance Addenda and Dedicated Policies

The addenda above are supplemental to these Terms for regulated categories and apply wherever those categories are used.

Where FlyHigh publishes dedicated policies, those policies are part of these Terms and take precedence over general language if they impose stricter legal requirements.

Policy requirements are consolidated in these Terms, including DMCA procedures and refund/chargeback procedures.

• Review both the dedicated policy and the transaction terms before posting aviation or housing content.
• If category rules change, those policy changes apply from their effective date.
• If any policy conflicts with mandatory law in your state, the more protective local legal obligation applies.

12. Communications and Marketing

You agree that we may send service messages related to accounts, security, billing, moderation, and legal updates.

Optional promotional communications, launch emails, newsletters, wanted alerts, or SMS/text messaging will only be sent in accordance with applicable law and any consent choices you make. You remain responsible for providing accurate contact information and monitoring your inbox.

Where FlyHigh provides call-routing, call-tracking, support, lead routing, or messaging features and you use those features, you consent to communications being recorded, transcribed, summarized, analyzed, monitored, and stored for quality assurance, security, fraud prevention, dispute handling, service delivery, and legal compliance.

When you use marketplace inquiry, contact, or wanted-alert workflows, we may record interaction metadata such as interaction UUID, source context, sender and recipient endpoint fields, delivery state, and action timestamps to prevent abuse, handle disputes, and preserve evidence of service workflow behavior.

This processing may include automated tools, including artificial-intelligence-assisted systems, solely for the permitted operational purposes described above.

13. Content License to FlyHigh

By submitting content to FlyHigh, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, adapt, distribute, and use that content as needed to operate, secure, moderate, market, and improve FlyHigh.

This license ends for future use when your content is permanently removed from the platform, except to the extent retention is needed for backups, logs, disputes, legal compliance, or abuse-prevention records.

• Your rights in your content remain yours unless expressly stated. We only receive the operational and promotional license described above.
• We may remove or edit content that is flagged through moderation while still preserving evidence for potential disputes.

14. Moderation and Platform Controls

We may review, approve, reject, edit formatting, unpublish, suspend, restrict, or remove any listing, dealership page, article, upload, or account where we identify policy violations, security risks, fraud indicators, legal exposure, abuse, or platform-integrity concerns.

Moderation decisions may be manual, automated, or hybrid. We may request additional verification or documentation before restoring content or account access.

FlyHigh has no general duty to pre-screen all content, verify all user statements, or complete identity checks for every account or listing unless required by law.

15. Paid Plans and Billing

Certain FlyHigh features require payment, including listing plans, dealership plans, renewals, and premium tools. By purchasing a plan, you authorize the charges disclosed during checkout.

Prices, plan limits, dealership perks, listing limits, and feature availability may change from time to time. Changes generally apply prospectively unless a different timing is clearly disclosed in advance.

When we increase paid plan allowances or add paid-plan features, we may apply those upgrades immediately. If we reduce material allowances such as image limits, included listings, employee seats, dealership profile access, or premium-placement access, the reduced allowance will not be applied to your current paid period and is scheduled for your next renewal unless you separately agree to an earlier change.

Where a downgrade or reduced allowance is scheduled for renewal, we will use reasonable efforts to notify the account or dealership contact before the change takes effect so you can review, change, cancel, or otherwise manage your plan before renewal.

You are responsible for banking fees, processor fees, and currency conversion costs associated with your use of paid services.

16. Renewals and Cancellation

Recurring plans may renew automatically until canceled. You must cancel before the next billing date if you do not want future auto-renewal.

Cancellation generally stops future renewal charges, and access usually continues through the end of the current paid period. We do not grant retroactive prorated refunds unless required by law.

Where cancellation is available to your plan, you can cancel from account payment settings. If you requested cancellation and still see charges, those charges relate to the period already in force.

Except where required by law or expressly stated by FlyHigh in writing, payments are non-refundable once service delivery has started, including where a listing or dealership plan has already been published, activated, or provisioned.

17. Taxes, Withholding, and E-Commerce Tax Terms

FlyHigh is operated from Texas. Paid subscriptions, marketplace-access fees, and other digital/service charges may be subject to U.S. sales and use taxes or similar indirect taxes in other states or countries where required by law.

For Texas users, we may collect Texas sales tax where legally required for taxable services provided by FlyHigh and/or taxes required for e-commerce transactions with destination or nexus rules.

For non-U.S. customers, VAT, GST, or comparable indirect taxes may apply and may be collected or itemized when required.

We may collect and remit taxes for taxable charges using automated tax tooling. Taxability depends on customer location, account role, and whether the charge is a digital service, advertising access fee, marketplace-fee service, or other charge type.

If a tax rule changes or our nexus status changes, we may adjust tax treatment for future billing and may retroactively correct charges where required by law and processor/network obligations.

We generally do not withhold payroll, Texas franchise, or FICA taxes from your payouts because FlyHigh is not acting as your payroll employer. If federal, Texas, or federal payment-law requirements impose withholding or tax reporting, we may apply those obligations where the law requires.

If you are a Texas sole trader, LLC, corporation, or other entity, you remain solely responsible for your own federal/state income-tax reporting and for any sales/use tax obligations generated by your business activity outside this platform-fee flow.

You remain responsible for all tax registrations, returns, credits, and penalties that apply to your own business operations.

We may share required transaction records with tax authorities and retain billing records for legal and audit purposes.

Tax rules change frequently and may differ by product, state, and transaction type. FlyHigh’s tax terms are operational guidance only; you should confirm your obligations with a qualified tax professional.

18. Refunds, Chargebacks, and Payment Processor Obligations

Payments are processed by a third-party processor (currently Stripe). Card, wallet, and banking methods may have different dispute windows, risk controls, evidence requirements, reserves, and chargeback timelines controlled by processor and network rules.

A refund is a billing adjustment subject to the terms of the specific plan and any applicable card/network limitations. Mandatory statutory rights (including any state payment-dispute protections) override our internal policy where they apply.

For buyer-seller marketplace transactions, return rights and refund terms are generally controlled by the seller, dealer, broker, or service provider unless FlyHigh is expressly identified in writing as merchant of record for that transaction.

For platform plans and advertising services, fees are generally non-refundable after service deployment, publication, activation, or provisioning unless required by law or expressly approved by FlyHigh in writing.

If you dispute a charge with your issuer, you must notify us promptly. We may temporarily pause feature access, place accounts in limited mode, and retain records while we coordinate with the processor.

For dispute investigations, we may be required by processor policy to suspend payout access, withhold future withdrawals, keep funds under reserve, provide evidence packets, and cooperate in a time-bound review process.

While a processor dispute or chargeback is active, we may withhold credits, hold refunds, or offset amounts to cover disputed funds if required, pending final processor resolution.

We rely on processor events (for example, dispute-created, dispute-updated, and dispute-closed events) to keep account access, entitlements, and payment status synchronized and to meet processor evidence deadlines.

Approved refunds are usually returned to the original payment method. Settlement timing varies by issuer and payment network and cannot be guaranteed by FlyHigh.

19. Prohibited Conduct

You must not use FlyHigh to:

• Post fraudulent, misleading, infringing, or unlawful content.
• Impersonate another person or business or misrepresent your authority, affiliation, or identity.
• Scrape, harvest, copy, or bulk extract data without our written permission.
• Probe, attack, reverse engineer, or interfere with site security, authentication, uploads, or moderation systems.
• Upload malware, malicious scripts, or harmful files.
• Engage in sanctions evasion, export-control violations, bribery, money laundering, or other unlawful trade conduct.

20. Intellectual Property and Complaints

FlyHigh, our branding, software, visual design, and platform materials are owned by FlyHigh or our licensors and are protected by intellectual-property laws.

If you believe content on FlyHigh infringes your copyright or other intellectual-property rights, contact us at support@flyhighplanes.com with sufficient detail for us to identify the material and review the claim.

We process copyright notices and counter-notices under 17 U.S.C. § 512, and may remove or disable challenged content while claims are reviewed.

• DMCA notice submissions should identify the copyrighted work, identify allegedly infringing material with enough detail for location, provide claimant contact information, and include required good-faith/perjury statements plus signature.
• Counter-notices should identify removed material, provide contact information, include required good-faith/perjury statements, include jurisdiction/acceptance-of-service statements where required by law, and include signature.
• Submitting knowingly false notices or counter-notices may create legal liability.
• FlyHigh may suspend or terminate repeat infringers in appropriate circumstances.
• DMCA notices/counter-notices email: support@flyhighplanes.com.
• Legal mailing address for notices: FlyHigh Legal Department, Texas, United States.

21. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

The Privacy Policy is provided for both users and visitors and applies to all features with account, consent, contact, and workflow features.

22. Disclaimer of Warranties

To the fullest extent permitted by law, FlyHigh is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

We do not warrant uninterrupted availability, error-free operation, listing accuracy, regulatory compliance by users, transaction completion, financing outcomes, inspection outcomes, calculator accuracy, property risk outputs, local-area/location signals, map accuracy, or the conduct of third parties.

23. Limitation of Liability

To the fullest extent permitted by law, FlyHigh and its affiliates, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost data, lost business, or lost opportunities arising from or relating to your use of the service.

Where liability cannot be excluded, FlyHigh's aggregate liability for claims arising out of or relating to the service will not exceed the greater of (a) the amount you paid FlyHigh in the 12 months before the event giving rise to the claim, or (b) USD $100.

Except where prohibited by law, your exclusive remedy for dissatisfaction with the service is to stop using the affected service and request any refund rights available under these Terms or mandatory law.

24. Indemnification

You agree to indemnify, defend, and hold harmless FlyHigh and its affiliates from claims, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from your content, listings, dealership pages, transactions, misuse of the service, or breach of these Terms.

At FlyHigh's request, you will promptly cooperate in the defense of covered claims and reimburse covered losses and costs as they are reasonably incurred, to the extent permitted by law.

25. User-to-User Dispute Release

To the fullest extent permitted by law, you release FlyHigh and its affiliates from claims, demands, and damages of every kind arising out of disputes between users, buyers, sellers, dealers, brokers, service providers, lenders, or other third parties.

This release does not apply to liabilities that cannot be waived under applicable law and does not limit any claim based on FlyHigh's own fraud or willful misconduct where such limitation is prohibited.

If you are a California resident, this release applies only to the extent allowed by California law, and non-waivable California protections remain in effect.

26. Disputes and Arbitration

If a dispute arises, you and we agree to first send written notice describing the claim and requested relief, then attempt to resolve the issue in good faith for at least 30 days before filing arbitration or court action, unless emergency relief is needed.

If unresolved, either party may seek legal remedies through binding arbitration before a single arbitrator, administered in the United States by AAA consumer arbitration rules where available, with seat and language in the United States unless mandatory law requires otherwise.

The arbitration clause is intended to be enforceable under the Federal Arbitration Act and equivalent law to the fullest extent permitted. It is expressly subject to any mandatory rights that cannot be waived in your state.

This clause does not limit any rights that cannot be waived by statute or regulation in your state, including rights to participate in class, collective, or representative claims where such rights are explicitly mandatory.

To the maximum extent allowed by law, disputes are to be brought on an individual basis rather than as class, collective, consolidated, or representative claims.

If a state law deems class or representative relief non-waivable for a specific type of claim, that local rule applies and controls.

In any state where binding pre-dispute arbitration is limited, invalid, or unenforceable for a specific category of claim, the dispute proceeds in a court with jurisdiction under Section 29.

Either party may seek court-based injunctive or urgent relief for copyright, data misuse, or trademark abuse where arbitration is impractical.

If arbitration is unavailable under controlling law or prohibited by mandatory state law, disputes proceed in the courts described in section 29.

27. Force Majeure

Neither party is liable for delays or non-performance caused by events outside reasonable control, including natural disasters, severe outages, war, sanctions, cyberattacks, major internet infrastructure failures, strikes, or government action.

When such events occur, we may suspend, slow, or temporarily modify service features without liability for consequential loss.

28. Suspension and Termination

We may suspend, restrict, or terminate access to FlyHigh where necessary for legal compliance, fraud prevention, security, abuse prevention, operational integrity, or enforcement of these Terms.

Provisions that by their nature should survive termination will survive, including payment obligations, intellectual-property protections, disclaimers, liability limits, indemnities, and dispute provisions.

29. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except where mandatory consumer protections apply.

Unless arbitration is applicable under these Terms, disputes are brought in state or federal courts in Texas. If courts have limited jurisdiction, any mandatory local venue rules apply.

If a law requires a specific alternative venue for certain categories of claims, that requirement overrides any contrary provision here.

30. State-Law Consumer Annex and Arbitration Carve-Outs

This section is intended to preserve rights that cannot be waived under applicable state or federal consumer-protection law and will control over conflicting language in these Terms to the extent required by law.

Texas-specific carve-out: if you are a Texas consumer, nothing in these Terms is intended to waive non-waivable rights or remedies available under applicable Texas consumer-protection statutes.

California and similar-state carve-out: if you are a California consumer, or a consumer in another state with comparable non-waivable protections, any pre-dispute arbitration, class, representative, or jury-waiver language applies only to the extent enforceable under that state's law.

Either party may bring eligible individual claims in small-claims court where jurisdiction and monetary limits are satisfied.

Nothing in these Terms prevents either party from filing reports or complaints with government agencies or regulators, or from seeking remedies those agencies can lawfully provide.

If any arbitration-related term is found unenforceable for a claim category under controlling law, that term is severed only as needed for that claim category and the remaining Terms continue in effect.

31. Updates and Versioning

We may update these Terms from time to time. When we do, we will post the revised version here and update the effective date above. Continued use of FlyHigh after the effective date means you accept the revised Terms.

For major legal changes, we will post notice on-site and update the version number in the footer.

32. Miscellaneous Legal Terms

These Terms, together with incorporated policies and any applicable written commercial order terms, form the entire agreement between you and FlyHigh regarding the covered services and supersede prior discussions on the same subject.

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be interpreted to reflect its original commercial intent as closely as permitted by law.

• No waiver of any provision is effective unless in writing; a delay in enforcement is not a waiver.
• You may not assign or transfer your rights or obligations under these Terms without FlyHigh's prior written consent.
• FlyHigh may assign these Terms as part of a merger, financing, reorganization, or sale of assets.
• No joint venture, partnership, employment, fiduciary, or agency relationship is created by these Terms.

33. Pre-Claim Notice and Filing Deadline

To the extent permitted by law, and except for non-waivable statutory rights, any claim arising out of or relating to FlyHigh must be brought within one year after the claim first accrued, or it is permanently barred.

This section does not shorten any statute of limitations that cannot be shortened under applicable law and does not limit any rights to file complaints with regulators.

34. Commercial Advertiser and Dealer Terms Overlay

If you buy plans, advertising, lead products, or dealership packages in a business capacity, additional written terms may apply through an order form, insertion order, or commercial services agreement ("Commercial Terms").

For the specific commercial purchase covered by those Commercial Terms, conflicting payment, billing-cycle, suspension, or service-credit terms in the Commercial Terms control over general terms in this document to the extent of the conflict.

Commercial Terms may include invoicing cadence, required autopay methods, late-payment charges, chargeback cost recovery, and suspension rights for unpaid balances. Unless required by law, prepaid listing or advertising fees are not refundable once the service has been deployed.

Commercial customers remain responsible for ensuring all listing, marketing, and lead-handling activity complies with applicable law, including advertising, privacy, and anti-discrimination obligations.

35. Contact

For legal or terms-related questions, email support@flyhighplanes.com or use our Contact Page.

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